Shipping and Delivery Policy
Last Updated - 01.06.2025
1. Pickup Processing
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Standard bookings processed within 24–48 hours
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Same-day pickup available in select areas if booked before 12 PM
2. Delivery Timeframes
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Local: 1–3 business days
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Metro-to-metro: 2–5 business days
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Remote: 5–8 business days
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Express: 1–2 days via air mode
3. Charges
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Based on weight/volumetric weight (whichever is higher)
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Transparent pricing is shown before payment
4. Tracking
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Real-time tracking via email/SMS/WhatsApp
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Unified dashboard to view orders across courier partners
5. International Shipping
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Available to 220+ countries
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Customs duties/taxes are the receiver’s responsibility unless prepaid
6. Packaging Guidelines
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The customer must pack securely
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Fragile/heavy goods must be declared
7. Return Shipments
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Reverse pickup available on request
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Charges apply unless included in the service
8. Restricted Areas
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Some pincodes may not be serviceable
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You will be informed during booking if this applies
9. Prohibited Items
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No shipping of explosives, alcohol, live animals, cash, or illegal goods